SOA Child Learning Center Policy


We believe that children are our most important resource, and we understand that their early childhood experiences are instrumental in the growth of their futures. We strive to create a high quality early childhood experience by providing a structured, yet flexible learning environment that fosters active learning and growth.


At our center you will see. . .

. . . Smiling faces followed with encouraging words

. . . No patterns to follow, only materials with which to create and explore.

. . . No complicated, abstract meanings the child cannot comprehend, only ideas and concepts to talk about, relate to, compare with, match, fit into, try out, invent, discover, enjoy.


“We are committed to holding the Standard of Academics”

  -Anthony Warren



We are committed to the excellence in all the aspects of SOA Child Learning Center. This should be reflected by every employee’s decisions, actions, and interactions with the children, parents, and staff. Therefore, each employee is required to read, agree to the follow the commitments stated, and sign the Commitment Form prior to working at the SOA Child Learning Center. These statements reflect the expectations of SOA Child Learning Center.



SOA Admin Staff is always available to answer questions, provide resources, and help out with anything needed for the center. In order for our center to succeed and be successful; communication must always be present, we encourage you to ask questions!


Hours of Operation

The hours at this facility are 6:30 a.m. – 6:30 p.m., Monday through Friday. SOA childcare facility will be open year round except on given holidays (refer to page 4 for holidays). Please plan to be on time to pick up your child. Your corporation is greatly appreciated.


Monthly Parent Newsletter

The first Monday of every month, an SOA Child Learning Center Newsletter will be given to every family. This will consist of monthly activities, meal plan for the month, news, and special events. The newsletter will also stand as our means of parental notification with regards to policy change.


Parent Involvement

Parents are encouraged to participate and or volunteer in SOA events activities.



Registration for SOA Child Learning Center Families must be completed and on file prior to attending the SOA Child Learning Center. All families will go through the registration process before a child can participate in this program, the parent of the child must complete, sign and return to the Center’s Director the following:


  1. Registration form
  2. Copy of Immunization Records(please refer to website:
  3. Statement of Health
  4. Emergency Medical Care Authorization
  5. Non- prescription Medication Authorization
  6. Payment Agreement
  7. Transportation Authorization

Upon enrollment the onsite Director will review the admission forms by the child’s parent/ legal guardian. It will be the responsibility of the parent/ legal guardian to provide the required information.

Vision and Hearing

Once a child turns four, state law requires a hearing and vison screening must be summited to the child care facility. For more information please refer to the website:

Items Provided by Parents      

Each child will be required to obtain a see through back pack. 

-Two changes of seasonally appropriate clothes including socks 

-Disposable diapers and training pants/pull-ups

-Baby Wipes                           

-Blanket for naptime


We will notify you when these items need to be replenished.


All Families will be given a family account number through our software to identify them. Upon arriving to the SOA Child Learning Center, all families must check-in at the front through our software check-in. This will insure that all hours are documented in our system but most importantly it insures that there is proper coverage of every classroom.


Pick- Up

Arriving on time is ESSENTIAL to making the Learning Center run smoothly and efficiently! If you pick up your child past 6:30 p.m. there will be a $10 dollar charge for the first minute and a $1 dollar charge for every minute after that.  If someone other than the parent will be picking up the child, the parent must have it in writing and given to the on-site Director prior to pick up. The person picking up the child will be required to show a valid driver’s license.


Parent Vacation

Parents must give two weeks written notice prior to taking vacation.  If parents will be on vacation on the date that fees are due please make prior payment arrangements. You must continue to pay your tuition on your vacation to hold your daycare spot.

Maternity Leave

To hold a spot you must continue to pay while you are on maternity leave.



For 2018, the following Holidays days will be observed and the SOA Child Learning Center will be closed:

Martin Luther King-January 15

Memorial Day- May 28

Independence Day- July 4

Labor Day- September 3

Thanksgiving Holiday- November 22 & 23

Christmas Holiday- December 24 ,  25 & 26

New Year’s Holiday- January 1


  • We will follow the inclement weather closures for San Antonio N.E.I.S.D.


All Families must notify the SOA Child Learning Center on-site Director to schedule absences in advance. All absences must be in writing and given to the on-site Center Director. If you are unable to obtain a written form please contact the Director as soon as possible at 210-775-2807


-If your child will be out ill, please call the center by 8:00 a.m.


If you wish to have the Center administer any type of medication to your child, the medication must be in its original container, together with directions, and be labeled with your child’s name. Medication form must be filled out daily in the front office. No oral medication will be given to any child without the consent and written form by the parent or guardian. All medication shall be kept in the front and only administered by the center’s Directors.


Emergency Preparedness Plan

In an emergency, all children will be moved to a designated safe area. An emergency evacuation diagram is posted in the information board by the front office near the sign-in station. We have a fire drill once a month and a severe weather drill every three months. The children will be loaded into a vehicle, accounted for according to the daily attendance record and taken to an alternate shelter away from the Child Center.


Children with Disabilities and Under 24 Months of Age

Children that are under 24 months of age, or who have limited mobility, or who otherwise may need assistance in an emergency, such as children who have mental, visual, or hearing impairments will be specifically escorted out by the director and admin staff.


The place that will be used is:

Thousand Oaks Elementary School

16080 Henderson Pass, San Antonio, TX 78232

(210) 491-8350


Every teacher will have an emergency backpack that is equipped with the following items:

Copies of the child’s enrollment form, medical authorization, and travel

  1. First Aid Kit
  2. Name Labels
  3. Attendance Records

Once all children are safe, we will contact the authorities, parents and the Department of Family and Protective Services

“Upon request the emergency will be made available at any time.”


Family Childcare Regulation

The Department of Family and Protective Services regulates this facility. You have the right to review the last inspection of this child center, which is posted on the information board. Listed below is the business address, phone number, and website:


3635 S.E. Military Dr.
San Antonio, Texas 78223

(210) 333-2004

SOA Child Learning Center Classroom Policies


Maintaining a germ-free environment is a top priority. Because hands are the main carriers of germs, we enforce a strict hand washing policy for employees.



  1. 1.       Before eating or handling food or medication
  2. 2.       Before feeding a child
  3. 3.       After arriving at the child-care center
  4. 4.       After diapering a child
  5. 5.       After assisting a child with toileting
  6. 6.       After personal toileting
  7. 7.       After handling or cleaning body fluids, such as wiping noses, mouths, or bottoms, and tending sores.
  8. 8.       After handling or feeding animals.
  9. 9.       After outdoor activities
  10. 10.     After handling raw food products.
  11. 11.     After eating, drinking, or smoking, and
  12. 12.     After using any cleaners or toxic chemicals


  1. 1.       Before eating.
  2. 2.       Before playing in a water table.
  3. 3.       After toileting or having diaper change.
  4. 4.       After outdoor activities.
  5. 5.       After playing in sand.
  6. 6.       After feeding or touching animals, and
  7. 7.       Any other time that the caregiver has reason to believe the child has come in contact with substances that can be harmful to the child.


Room Cleaning

  1. All rooms must be stripped and disinfected at the end of the day.
  2. Mats must be sanitized after every use.
  3. All toys must be disinfected every day.
  4. Furniture used by the children must be wiped down and disinfected every day or when soiled.
  5. Tables used for food preparation and eating must be sanitized before and after using, all tables are to be cleaned using the “Minimum Standards 3-Step Cleaning Procedure”
  6. All classroom equipment must be kept clean and organized throughout the day.

Health Policies

For the protection of all the children, parents, and staff; parents should not bring a child who appears to be ill. The American Academy of Pediatrics recommends a child should not be admitted if one or more of the following exists:


  1. -The illness prevents the child from participating comfortably in child-care center activities including outdoor play.
  2. -The illness results in a greater need for care than caregivers can provide without compromising the health, safety, and supervision of the other children in care.
  3. -The child has one of the following, unless medical evaluation by a health- care professional indicates that you can include the child in the child-care center’s activities.

    1. -Oral temperature of  above 101 degrees and accompanied by behavior changes or other signs or symptoms of illness.
    2. -Rectal temperature of above 100 degrees and accompanied by behavior changes or other signs or symptoms of illness.
    3. -Armpit temperature of above 100 degrees and accompanied by behavior changes or other signs or symptoms of illness,
    4. -Symptoms and signs of possible severe illness such as lethargy, abnormal breathing, uncontrolled diarrhea, two or more vomiting episodes in 24 hours, rash with fever, mouth sores with drooling, behavior changes, or other signs that the child may be severely ill, or


  1. 4. A health- care professional has diagnosed the child with a communicable disease, and the child does not have medical documentation to indicate that the child is no longer contagious.


“At this time TB Testing is not required; upon any changes the facility will notify both the parents as well as the staff.”


Health Check Policy

Health checks will be conducted when a child is received into our facility. The director of the center will be the one to administer the health check of the child. Health checks consist of only seen areas on the body of a child.


Nursing Mothers

For mothers that are nursing, SOA will provide a comfortable and private place with a seat in our center to accommodate nursing mothers.


You have the right to breastfeed and or provide breast milk for your child at our center.

Water Activities

Our water activities will consist of sprinkler play and water tables during summer months. Parents will be notified in advance.

At no time do we provide sick childcare. The following illness policies will be strictly enforced, for the health, well being and safety of all concerned.

Sick Child Policy

Under no circumstances may a parent bring a sick child to daycare, if the child shows any signs of illness (see Health Policies), or is unable to participate in the normal routine and regular day care program. Sick children will expose all children and staff members who they come in contact with. These people can in turn expose the other children. Sick children want care from their parents in the comfort of their own homes. If other children become ill due to exposure to your sick child, either because he/she was returned to day care before full recovery or because he/she was not picked up promptly upon notice of becoming ill, other parents will be unnecessarily inconvenienced. Because this is disruptive to other children and their families, your cooperation on this issue is extremely important.

Every effort is taken to reduce the spread of illness by encouraging hand washing and other sanitary practices (see Hygiene)

Illness/ Injuries

If a child becomes ill while in our care, we will;

  1. Contact the parent to pick-up the child (child must be picked up by the parent with in 1 hour of notification)
  2. Care for the child apart from other children
  3. Give appropriate attention and super vision until the parent picks the child up;
  4. Give extra attention to the hand washing and sanitation if the child has diarrhea or vomiting.

If critical illness or injury requires immediate attention of a physician, you must:

  1. Contact emergency medical services or take the child to the nearest emergency room;
  2. Give the child first-aid treatment or CPR when needed;
  3. Contact the physician identified in the child’s record;
  4. Contact the child’s parent; and
  5. Ensure supervision of the other children in the group


Discipline and Positive Guidance

 Discipline must be:

 (1) Individualized and consistent for each child;

 (2) Appropriate to the child’s level of understanding; and

 (3) Directed toward teaching the child acceptable behavior and self-control.


“A caregiver may only use positive methods of discipline and guidance that encourage”

 Self-esteem, self-control, and self-direction, which include at least the following:

 (1) Using praise and encouragement of good behavior instead of focusing only upon

unacceptable behavior;


 (2) Reminding a child of behavior expectations daily by using clear, positive statements;


 (3) Redirecting behavior using positive statements; and


 (4) Using brief supervised separation or time out from the group, when appropriate for

the child’s age and development, which is limited to no more than one minute per year of the

child’s age.


There must be no harsh, cruel, or unusual treatment of any child. The following types of discipline and guidance are prohibited:

 (1) Corporal punishment or threats of corporal punishment;

 (2) Punishment associated with food, naps, or toilet training;

 (3) Pinching, shaking, or biting a child;

 (4) Hitting a child with a hand or instrument;

 (5) Putting anything in or on a child’s mouth;

 (6) Humiliating, ridiculing, rejecting, or yelling at a child;

 (7) Subjecting a child to harsh, abusive, or profane language;

 (8) Placing a child in a locked or dark room, bathroom, or closet with the door closed;

 (9) Requiring a child to remain silent or inactive for inappropriately long periods of time

for the child’s age.


Child Protection

In accordance with state statutes, SOA Child Learning Center is required to report all suspected cases of neglect, physical, sexual abuse to the Texas Department of Family and Protective Services and the police.


Abuse and Neglect Hotline

Preventing and responding to abuse and neglect of children, including:


 (A) Required annual training for employees;

 (B) Methods for increasing employee and parent awareness of issues regarding child abuse and neglect, including warning signs that a child may be a victim of abuse or neglect;

 (C) Methods for increasing employee and parent awareness of prevention techniques for child abuse and neglect;

 (D) Strategies for coordination between the center and appropriate community organizations; and

 (E) Actions that the parent of a child who is a victim of abuse or neglect should take to obtain assistance and intervention;


Abuse and Neglect Hotline number: 1-800-252-5400



At SOA Child Learning Center, we believe in a few simple procedures are a small price to pay for the safety and security of the children.

  1. -Only employed and documented Child Learning Center Staff shall lead and be teachers of any of the classrooms.
  2. -All rooms shall have a teacher present and visible
  3. -Teacher-child ratios should be and will be maintained according the current Minimum Standards.
  4. -Wrestling, rough play, rough ball-playing, spinning, and or any other dangerous behaviors will not be tolerated in any of the classrooms.
  5. -Children with food allergies will have a sticker in plain view on their person as well as a picture of them will be posted on the wall of their classroom with their name, DOB, and food allergy listed.
  6. -Foods served for activities will be posted on the information bulletin board a week prior to the activity.
  7. -Because of the potential danger for eye damage, GLITTER will never be used.
  8. -Emergency evacuations routes will be posted in each and every room.
  9. -Fire extinguishers are available in all of the children’s rooms and in certain parts of the facilities.
  10. -First Aid Kits are located in every room.
  11. -The nearest land line phone is located on the wall in the middle of the room.
  12. -Cell phones/iPods/MP3s are to be put away and never in used in the classrooms.
  13. -SOA is a GANG FREE ZONE(for more information please refer to website: file:///C:/Users/Admin/Downloads/2846.pdf


Handling Accidents/ Injuries

An Ouch Report will be completed by the teacher during the incident as well as the on-site Director. All reports will be signed by the parent/ guardian of the child and a copy will be kept on file for the child.



Our electronic check-in system insures the parent/guardians that their child will be released only to the appropriate adult within our system. Pictures will be taken and kept in our system of both the child as well as the appropriate adults allowed to pick up. Our system also allows the teachers to be confident in releasing their student to the appropriate persons.



SOA will not be offering field trips or transportation for Pre School aged children. Only in such cases of emergencies therefore permission to transport your child in case of an emergency is necessary and is a requirement as part of your child’s enrollment with SOA.



The tuition charged for full-time care (5 days) is $150.00 per week if potty trained. Tuition charged for part-time care (3 days) is $120.00 per week if potty trained. Tuition charged for part-time care (2 days) is $100.00 per week if potty trained.  Payment is due by the first  day of each week if paid weekly and by the first of the month if paid monthly . If fees are not paid by the scheduled date; a late fee of $25 per day will be assessed and your child will not be permitted to attend until your account is current. If the first of the month falls on a weekend or holiday; payment is due the proceeding Friday. If parents are divorced the custodial parent is responsible for payment. A receipt will be sent to the e-mail address that you will provide when setting up a family account. A $35 fee will be charged for any returned check and the payment is required immediately.

Refunds or proration will not be made for absences, holiday, or parent vacation.


Termination of Contract

Should you have any questions regarding the contents of this program please discuss with the on-site Director. We appreciate the opportunity to provide quality child-care services for you, and we sincerely believe you will be satisfied with our service. If not, please let us know. If you decide to withdraw your child from this child-care center; we require 30 days written notice.


SOA Child Learning Center Agreement/ Acknowledgement

This is to acknowledge that SOA Child Learning Center has provided to me a copy of the program policy and procedures handbook. I have read, understand and agree to the terms under which childcare will be provided to my child(ren)

It is agreed that this child-care center may terminate this agreement immediately for violation of the terms contained herein.


Overview of Minimum Standards

Policy and Procedures

Hours of Operation

Emergency Evacuation

No-Smoking Policy

Drop- off and Pick-up

Location of fire extinguishers

Location of First Aid Kits

Overview of symptoms of child illness and abuse and the responsibility of reporting


Parents may visit their child at any time during hours of operation without having to secure prior approval.




Signature                                                                                            Date